I recently broke my glasses in a freak accident while cleaning out my car.
I LOVE my glasses and (as I bought them at Ulla) they were not cheap.
I brought them in to Ulla with doom in my mind expecting to simply have to buy a new pair of glasses. The gentleman working indicated they could contact the manufacturer (provided they were not from the bespoke line) and have replacement frame fronts shipped in for half the cost of new frames--still not cheap, but substantially less than new glasses.
When the frames arrived the process of installing my old lenses and attaching the stems could not have been quicker or easier.
I will not buy glasses anywhere else so long as I live in or near Madison.
Kudos, Ulla. Thank you.