My dog, unfortunately, stayed here for 5 nights in January 2010. We dropped her in clean health, cow ears for each night of her stay, etc...
When we picked her up, they couldn't find her leash (they mailed it to us when they found it hours after we left), and they returned 4 of the 5 cow ears we left for her to have each night. Worst of all, she came home with a nasty eye infection, that she never had before she went there, and that she's never had since she left there in January 2010.
NEVER AGAIN.