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| - DO NOT purchase anything from Norwood Furniture. The owner, Todd Brundrett, is extremely rude and goes against every aspect of their mission "to consistently provide professional and friendly service to help our customers enhance the beauty and comfort of their home." I purchased a $5000.00 dining set from this store that was delivered damaged two times. The first time the table top had a dent from shipping. Originally my husband and I didn't not want to accept it but they talked us into "keeping it to use" while they ordered a new top. After a month and a half we finally received the new top only to find that the leaf had been damaged as well. Our new $5000.00 table was not level and out of alignment. We asked for another new top but the owner said he would get us a new leaf and promised it would be aligned and level. Another month later and 2 weeks before Thanksgiving, the new leaf arrived but IT WAS NOT LEVEL. It was about 1mm off which is visible to the eye. We had it! My husband and I decided to have them come get the dining room set and refund our $5000.00. When I called to notify the owner, Todd, of our decision he yelled at me in a rude and pushy tone telling me they would not take the table back because it was already in our home. At that moment I realized that they had tricked us into accepting it when it first arrived damaged. When I tried to say anything he cut me off and said "it's my turn to speak". He said he would send his manager out to our home to inspect the table and new leaf. When the manager arrive Todd, the owner, was with him. They both agreed that they could see the difference. Todd, stated "I see the problem but by industry standard it is acceptable". When I asked him to show me the industry standard in writing he told me "I will not speak to you anymore, ask your husband to call me." It was shocking how an owner of a retail company could be as offensive, disrespectful and blatantly sexist to his customers as Todd Brundrett was to me. BEAWARE: If you shop at this store they will appear friendly and professional but it is all an act. They will turn on you in a second as they did to us. And DO NOT ACCEPT ANY DELIVERY IF DAMAGED OR YOU ARE NOT 100% SATISFIED WITH THE QUALITY OF THEIR PRODUCT. Furthermore, DON'T LET THEM TELL YOU "THAT YOU CAN USE IT" UNTIL THEY CAN CORRECT THE DAMAGED DELIVERY. It's a trick to get their product into your home so they can say "now that it is in your home we won't take it back". Better yet DON'T SPEND YOUR HARD EARNED MONEY AT NORWOOD FURNITURE.
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