Free repair for their tire after it got a nail in it- nice! The guys behind the counter were friendly. The waiting area is rather large, and because the wait time can be long (ours was over an hour), it's good that the seating is comfortable. You can have a free bottle of refrigerated water if you like, and I believe they offer coffee as well. I don't know what it is about tire places that attract families with small children, but they were here. Luckily, the place is large enough that the little kids running around don't get underfoot. You don't have to wait here for your car, though- they'll call you when they finish, so you can walk over to Lee's Discount Wines or to the mall down the street until they contact you.