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  • I want to like these guys because everyone is very nice and polite, just not truthful. I have had my car there twice for work through my insurance and each time it was there for way too long. They would tell me they were getting the estimate done right then and submitting it to insurance and then tell me that same story for the next few days. 5 days (3 business days) and the estimate was still not sent to the insurance company. About a year after the first repairs were done I began having problems with parts and repairs that they had done. I was going to let them do the work again to give them the benefit of the doubt but the lies began again and my insurance company was still waiting for an estimate after almost a week. They had my car for almost a month the first time they did repairs for very minor front end work. Everyday they would tell me a story about backordered parts or some other issue. I would be a lot less angry if I were just told the truth. When people cover up mistakes with lies it is more upsetting to me because it creates the idea that they believe you must be an idiot. The work done overall was good and I cannot say with certainty that all my issues were their fault but some of the things that were falling apart after a year (their warranty period) were. They only have one mechanic too. Nice people they just need to hire some other staff to speed things up. My insurance does rental car REIMBURSEMENT so having to pay for a rental car for these lengthy periods of time gets frustrating. DON'T LIE TO YOUR CUSTOMERS, EVERYONE DROPS THE BALL SOMETIMES. Just do better to decrease the amount of times that the ball is dropped and do better to make up the time in other places. I just felt that overall they did not care that I was frustrated and waiting so long.
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