After having a bad cold lunch at the Hotels Bistro Buffet--We went to speak to the Manager of Hotel to inform her of the bad food and service behind the food counter there at the Hotel--her name was Jessica Bercaw she was on duty there she was not friendly at all and seemed annoyed that we bother her with our complaints--She told us the Hotel doesnt own this place and she could not do anything for us and had a mean smirk on her face that made us very uncomfortable. We walked away not only angry but hungry and ready to go right to our computer and tell everyone about how we are treated there. When you have a Manager position this is not the way to act to your customers---She needs to be fired and sent back to manager school if we were her boss there--We felt like we were in a third world country--