I guess I lucked out and got a good crew. We sold our house and the purchase of the new one fell through, so we found ourselves on a Saturday needing to move 2/3 of our household to storage. I contacted them via the website and was called first thing Monday morning for a move on Tuesday. Brad, Michael and a third guy showed up. They moved 1/3 of our stuff to my rental property, then came back and started the move of my 4500 sq foot house to storage. Initially the job was just to move the 1/3 of the rental stuff, but they seemed to do such a good job and were enthusiastic about doing the storage move so we pressed ahead. Sure things get a few bumps and scratches, it was more like moving with just some people helping vs a professional moving company. I had to get a cashiers check to pay them at the end - minor inconvenience. Would use them again.