I would give them zero stars if I could. I took my daughter's ipad there for a battery replacement and they advised it would be done by the next day. Well that never happened. I called two days later and the "tech" Julie was EXTREMELY RUDE and said she didn't even look at it yet. After 2 more days of not hearing anything I went back to the store only to be told they couldn't fix it. No explanation of why. They also never called to leave a message or anything to say the device couldn't be fixed. This Julie character wouldn't show her face at the store and she seems incompetent to be a technician. I will NEVER be going back.