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  • I'm so sad that I can't give this place a higher rating, especially when their iced coffee and egg rolls were so delicious. First off let me say that my friend who has visited this place numerous times said this was the first time the services was poor. We went for lunch hoping to have some yummy pho. Sadly it was not meant to be. We started off with an order of spring rolls, egg rolls and the iced coffee. My one friend who ordered the spring rolls found two pieces of hair literally in the roll (she notified our server asking for a replacement of the egg rolls instead). My other friend and I enjoyed our egg rolls as they came out quickly and were yummy. Unfortunately there was some confusion (I don't know how as my friend speaks Vietnamese so we thought we could avoid any language barrier etc) as they brought out another order of the spring rolls rather than the egg rolls my friend had requested. She notified the server who made the correction. Meanwhile she had also gotten her egg noodles she ordered while my other friend and I were still waiting on our pho orders. We noticed that two additional tables near us received their order despite being seated after us (and it seemed their orders were even wrong but yet they received a replacement in a timely manner; we still had yet to receive ours). We notified one of the servers that we had been waiting for awhile for our pho orders. He seemed to understand and it appeared went to check on the order(but again who knows even with my friend speaking in Vietnamese we never got our pho). I don't know if this was just an overall bad day on their part with service/kitchen communication as like I mentioned a few other tables seemed to have gotten the wrong order (but heck they at least still got their pho). We started to get a little frustrated that we still hadn't received our pho for I'd say 30-45min after initially ordering and then even notifying them of still not receiving anything. Finally we had enough decided to just cancel the pho orders and pay and leave. We were offered a simple I'm sorry and given our bill (they didn't charge for my friend's spring roll order so we ended up paying for 2 egg roll orders, 2 iced coffees and an order of egg noodles). I would've expected a little more sincerity or for them to comp on something since not only did my friend's order have human hair in it but they completely forgot to bring out half of our order. I am very mixed on returning as the food and coffee we did have was good but the service was horrible that day.
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