| rev:text
| - When giordanos arrived in arizona, I can't even explain the excitement I had that my favorite chicago pizza place was finally driving distance for me now that I live in arizona! I have been to giordanos many times in Chicago and it's always been a long wait but amazing pizza. So even though this new location in Peoria is an hour from where I live, I knew it was completely worth the wait. But I'm really really sad to say that I had unpleasant experiences. My first time was not good but I still had hope so I came again and it was not good again.
First off, the parking situation is not good. There is very limited parking and it takes a long time to find a spot where you won't get towed.
Second of all, the first time I went about one month ago on a Friday evening at 5pm it was a 2 hour wait. The second visit was better in that there was no wait to be seated but it's because I went at 4pm on a Friday instead.
Third of all, during my most recent visit today, we were told it was going to be a 35-45 min wait for pizza which ended up actually taking 1.5 hours. My first visit a month ago we were told the pizza would take 1.5 hours to make but it ended up taking almost 2.5 hours to make.
Fourth of all, the service was the worst, most intolerable part. At my first visit, the server ended up dropping one of my 2 leftover pieces of pizza as he was boxing it up and then asked "did you still want it?" Which is absolutely DISGUSTING so of course I said no and the server did not even apologize for dropping the pizza nor did he compensate me for the loss. One piece of pizza might not seem like alot, but at a place like this where one piece is really filling and the pizzas are a decent price, one piece lost out of 2 leftover pieces is a big deal.
Then, at my second visit, we were brought the wrong pizza by one server who insisted that the pizza should've went to our table and then our server came over after we told her it was wrong and said "oh I saw her bringing it over to you guys and I knew it was wrong but I could tell you guys were going to say something so I just let you guys do it." How strange to say this to us! He should've definitely let the other server know instead of us as well.
We also only asked our server for one thing after finally getting our pizza, which was ranch, and our server completely forgot to bring it out after saying he was going to and I didn't even get a chance to remind him because the next time he came back, we were finished eating so all he asked was if we needed a box. He never came to check on us to see how the food was at all during the meal. So I never even got a chance to inform him of not only the missing ranch, but also the curly black stand of hair I also found in my slice of pizza. Also, after we finished eating and boxed up our leftovers, the server took an additional 20-30 minutes to finally bring us the bill and then took an additional 20 mins to pick up the check in order to charge us.
Plus sides: the pizza is always delicious, the garlic fries and cesear salad is delicious, bathrooms are nice, and I like the ambiance
Negatives: service is very poor and the servers really need to know the importance of checking in often with customers and apologizing to customers in order to make things right; parking is very limited; wait times to sit are very long at dinner; wait times to get your pizza take a very long time and they are always way underestimated in their time waits as well.
I absolutely love giordanos pizza so I really hope this location will be able to make adjustments to improve, especially in their service. I understand that the location is still fairly new so they are busy which means long wait times, but being that giordanos is SUCH a popular pizza place in Chicago, I thought this location would've been prepared to have a large restaurant, a large planned out parking lot, and numerous large ovens to accommodate many guests so that was a little disappointing to find out I was wrong. That, and this poor of service is just inexcusable.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)