I got the Groupon for this place and went to get my crossover detailed. I got charged extra for the oversized vehicle and pet hair - which I expected and was appropriate. They did a very good job, vehicle looked brand new - it has been around for a rough 4 years. This is a small enterprise and does not have an office staff, so they may be slow responding to emails. I loved the service and would highly recommend it to anyone, especially with the Groupon (you also get a discount if you check in on Yelp!)