The food was acceptable but not special.
The service was terribly lacking.
I asked for ice. 5 minutes later the waiter apologized and stated that he was sorry, he forgot. Five minutes later he still had not brought the ice. A runner brought ice immediately after he received the request.
I asked for chilies to put on my pizza. Five minutes later the waiter was taking an order from an adjacent table. I was still waiting for the chilies. A runner brought me chilies immediately after he received the request.
The waiter took our order and wrote it down on a form with table locations on it. i.e. positions 1, 2, 3 and 4. He still put plates down in front of the wrong persons.
I ordered the House-made salumi board with Parmigiano Reggiano and marinated, roasted olives. It would have been nice if someone had informed me what the various salumi on the plate was.
I was not impressed by the definite lack of any service.
There were duty managers (owners?) on the floor but they seemed more interested speaking to patrons they knew rather than watching the tables and servers to ensure that customers were being taken care of properly.
As we were with friends it was not an appropriate occasion to make a fuss or complain about the lack of service. The tip was reduced from our usual 18%. The waiter probably never noticed.