I'm not a big 'commercial pet store' guy, but with this location across the street and questions about potential pets I decided to stop in and I must say I was impressed by the friendly and knowledgable staff. Debating the pros/cons of various cat breeds and realizing that PetSmart was unlikely to 'push' a breed like the Rex or Sphynx which they do not sell it was surprising just how much the team was happy to discuss the pros (happy, not overly clingly or chatty...and hairless in the case of the Sphyx) vs. cons (price, mostly, plus shortened lifespan and health concerns in some due to inbreeding) while also offering alternative suggestions. Still not 100% on what precisely I want to buy or whether simply adopting and hoping for the best is in my plans I was quite happy with the folks here...even if it does smell like a pet store.