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  • I had intentions of joining the new LVAC off of 215 and Decatur. However a coworker who lives in Henderson seemed to love EOS so I signed up at this location which is closest to my home. Unfortunately I also convinced my mom to sign up as well. While the actual gym is great, the staff friendly, the classes are wonderful...DO NOT SIGN UP FOR THE PERSONAL TRAINING!!! What they don't tell you when you are signing what you think are basic gym membership papers is that you are obligated to pay for this service for 6 months. So while the membership is month to month, you cannot cancel the personal training. The two people that we spoke to upon signing up for this service a month ago neglected to state that little fact. Now my mom, who wants to cancel, is obligated to pay $128 for the next 5 months!! I do understand the nature of a contract, however how about showing some ethical business practices. You must truthfully inform people of what they are signing up for. But the young man seemed more intent on gaining his commission!! This is the same young man who was also supposed to change my method of payment, but just yesterday my dues were taken from my debit card instead of the credit card I gave him that he assured me he switched it to. On top of that, in disputing this charge, we both realized we never even received the contracts we signed for the PT service. And don't bother calling their membership services, they are absolutely no help whatsoever. The CSR was rude and only interested in getting me off of the phone. After leaving a message with the membership services supervisor, Mondji, she calls me back TEN DAYS LATER to tell me there isn't anything they can do. As much as I love this gym, I'm very seriously considering cancelling both memberships and going with my original plan of joining LVAC.
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