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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Bottom line message: Oliver Smith is a class act. My watch needed to be serviced and I sought Oliver Smith because they were the nearest Authorized Dealer of my watch and has an in-house certified technician. Although I purchased my watch elsewhere, I brought it to them to be serviced. However, upon initial evaluation, they informed me that the watch model had a newer in-house mechanism which required servicing at the main U.S. service hub. This would result in a 4-week turnaround. I decided to leave it in their hands to process service request. From the moment I entered the store to the day I picked the watch back up the staff was nothing short of providing excellent customer service. They took the time to evaluate the watch, prepare the service order and shipping details, and update me through e-mail. They negotiated with the service center on my behalf to ensure that the work would be covered under warranty. Oliver Smith is a class act; truly extending themselves to the customer and reflecting the high-quality of their business.
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