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  • I enjoyed the food. I had the bacon avocado burger. Scrumptious! But I don't want to talk about that. I want to talk about the over the top-AMAZNG-ethical-personable staff at this Smashburger at The Rio. We got in to Vegas very late. We were starving and tired. We got our food, scarfed it down and left to go check out the casino. When we went back to our room, my husband realized he had lost his phone. Panic set in, DEEP! We raced back to the casino to re trace our steps. We couldn't find it anywhere. I just knew it was long gone. I finally went back to Smashburger, the cashier recognized me(Emmanuel, I believe he said his name). He said they found a black phone and took it to security. As I was taking the escalator down Cedric (another Smashburger employee) recognized me and walked me over to the security desk (I was a little lost). Not only did he walk me over there but he waited with me until a security officer came over and described the phone to the officer. I am beyond words to say how thankful I am for the over the top customer service and honesty!!! Thank you Emmanuel, Cedric and Smashburger! You guys have an amazing team. Thank you! Thank you!!
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