I'm in the service industry myself. That being said, everytime I order hot tea there the server rolls their eyes. I get that hot tea is a pain but I don't roll my eyes when someone asks me for loose leaf tea at my restaurant because it's my job. I'm a huge tea person, so this is one of the big reasons I go there. Also, I feel like their sandwich platting could be a little neater but everything is delicious, so it makes up for the sometimes sloppy presentation and grumpy service. I'd recommend it, I'd just warn my friends of the burnt out servers.