Still eating my vegan Mexican pizza and just had to write a review, given I've eaten this exact pizza 4 or so times. It's so loaded with veggies that I can't even feel guilty eating half a pizza. I've had their Ohio City vegan pizza as well. The Mexican is definitely amazing; the Ohio City is great if you want to experiment with nondairy options. Vegan options are extremely sparse in Cleveland and I'm so happy that Primoz has vegan pizza that's even better than what I've had at strictly vegan LA pizzerias.
Customer service has always been fine. Not sure why people are complaining. I order over the phone and get my food within 60 minutes.