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  • Just moved to the area and wanted to get service done on my 2016 Mazda. Set up an appointment for a week out (service was good setting up appt). Then the day of my appointment I was called 70 minutes before my 11AM appointment saying they had to cancel because several of their technicians were out. I would understand maybe they all got sick or something I'm not sure, but they were not of help in trying to reschedule. They offered me one other day "which I said I couldn't make because of the short notice" and they then were like well just call and reschedule. Maybe I am expecting more because I am in customer service, but if it is the companies fault that they cannot honor an appointment on such short notice they should go to better lengths to provide service alternatives. Whether that be making sure I find an appointment that fits my schedule or some sort of fee off of the service for me to come back at a later, more inconvenient time, I'm not sure (that is up to their management). Regardless, I took my car to a different dealer in the area and had great service. Could not tell you the quality of their service here but the customer service could be better.
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