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| - I have been contemplating writing this review for about a week and a half now. But my experience here was so overwhelmingly awful and embarassing, that I feel as though people need to know how these people run their business before deciding if they want to go here. I have lived in Vegas for 5 years and this is the absolute WORST experience I have ever had here.
My husband and I have been getting pedicures here for about a year. My husband has a condition with his right foot that he has been receiving medical treatment for, but it is very persistent and his doctor told him that it would be good for him to get pedicures to help speed the healing process. Every time we have been here before, they have done a great job and haven't said anything about my husband's problem. We have been very happy with them, and have recommended them to quite a few people.
On July 12th, my husband and I brought a friend of ours here. The ladies who normally give us pedicures were not there, so I am guessing they were off that day or on vacation. My husband was first to be helped. After soaking his feet, a lady whom I had never seen before trimmed his toenails, but upon seeing his foot problem started screaming "EWWWWW! What wrong your foot? Infection! Infection! We don't do that here!" Really? I can understand if she wanted to ask somebody else to do it or just told him quietly that she can't help him, but she seriously SCREAMED IT across the entire salon! My husband was very embarrassed, so he told me and my friend that he would just go next door and do some grocery shopping while we finished. And that was that... or so we thought.
The rude lady started to work on my feet, and another lady started working on my friend's feet. I would like to mention that I had just received a pedicure less than a month prior to this incident while in California. While she was getting the dead skin off, the rude lady said (very loudly, of course), "Your feet are very dry and calloused." I didn't say anything but I was thinking about telling her "Yes, that's why I am here. Duh!" She then proceeded to show me the skin she got off and chastised me for not taking better care of my feet. She talked about how she takes care of her feet and her husband's feet and blah blah blah. At this point, I was getting pretty fed up. Of course you have to "take care of your feet" when you work at a salon! That's part of your job! And it's a lot easier when you have all of the equipment.
At this point, she finally stopped chastising me and turned to chat with her coworker. Do you know how sometimes you have that feeling that people are talking about you? Well this was an occasion where I definitely knew they were talking about me. There was no suspicion about it. And I'm pretty sure it couldn't have been nice, or they would have said it in English.
After nearly scalding my legs with a scorching hot towel (I've never had one be that hot before, and I'm pretty sure it was on purpose), and giving me a half-assed massage, my friend and I went to dry our nails. I was apologizing to my friend, saying how they had never been this rude before. The rude lady moved on to another customer and we went to pay with the gentleman that was there. I paid for my pedicure and my friend paid for hers. Then he asked us, "Who pay for him?"
I asked, "For who?"
"Man you come here with"
"My husband?"
"Yes."
"Oh he didn't get a pedicure. She denied him service."
"No, no, you need pay."
"What do you mean? He didn't get a pedicure, what am I paying for?"
"No, no, he get pedicure. You need pay."
"But he didn't! You really want me to pay for a foot soak?"
"Yes, you need pay."
At this point, I got a little defensive. Everybody in the salon was watching us argue and I was getting embarrassed. I said, "Umm, no I don't HAVE to pay for squat!" By now the lady who had worked on my friend's feet was standing up there, as well. As soon as I said this they both started yelling at me. "YOU LEAVE NOW! YOU ARE VERY RUDE! GET OUT! DON'T COME BACK!"
So my friend and I walked out, and we barely get to the parking lot when the rude lady stops in the middle of a pedicure and CHASES us out the door. She is screaming "That's not how it works! I know my rights! Even if you don't like my service, you still pay!" I said, "No, thats not how it works, if you DON'T receive the service in the first place." Then she started threatening to take me to court (Really? You're going to spend hundreds of dollars to sue me for twenty bucks?) and told us to wait while she called the cops. So my friend and I waited outside and I called my husband to tell him what was going on. In the meantime, the lady who worked on my friend's feet came out and took a picture of us on her phone while the rude lady called the cops. Seriously?
My husband ended up giving them ten dollars just to get them to leave us alone, and we left. I am still fuming over this experience. I still cannot believe how unprofessional they were.
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