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| - I would highly discourage anyone from doing business with this company. I have had nothing but terrible experiences, and I hope that I can save others from the same predicament. I just relocated to Charlotte several months ago and although everything seemed promising at first, renting from this company has been a complete nightmare. After driving 10 hours to move into my rental house, I found that the "inspection" prior to my move in did not include the essential basics of any home in NC, including functional AC. My first 3 days here, I was stuck in a house in the middle of August with my thermostat reading 95 degrees. Despite my plea, it took several days for someone to come fix the AC even though I was promised daily that someone would be over before 5. The fun really started when I began being charged for waste removal (garbage, recycling, etc) with no waste removal service whatsoever. After many phone calls, meetings, and dealings with both the office manager and regional manager, nothing has been resolved. Ultimately, I have been struggling to live in sanitary conditions. I have reached the point of complete unsanitary living conditions. After countless calls, emails, and meetings, my house is still collecting garbage, flies, and other undesirables. I have boxes of waste stinking up my garage because it has no place else to go. Communication with appropriate personnel is next to impossible, and even when I am finally graced with a phone call, nothing is resolved. I had reached the point of hopelessness that I held a meeting about breaking my lease with no financial penalty- given the circumstances. The response I got (over 2 weeks later) was denied on the basis that "they have to treat all tenants the same and hold everyone to the same standards based on their lease." In any other situation, I would agree. However, who will hold Progress Residential to their standards? When I signed a lease with them, I had basic, reasonable sanitary standards that have been completely neglected. If they "treat all of their tenants the same"... do they treat all of their tenants this poorly? It was, is, and will continue to be, completely unacceptable. I am a young professional who moved to Charlotte for work, and this company has made my experience here unnecessarily miserable. I consider myself a reasonable professional, so before taking legal action to break my lease I tried to reason with appropriate personnel which was a waste of time. I even called corporate, which was also completely useless since they wouldn't let me speak with anyone who could help me. I refuse to pay a large sum of money to break my lease when deciding to vacate a property, on the premise that I will no longer live under these kinds of conditions. After I realized that reason was a lost cause, I consulted several lawyers who have affirmed that Progress Residential is in violation of NC law by not taking care of these living conditions. I'd much rather not waste my time by taking this company to court, but this has become my only option. In my opinion, by making me take this to court, Progress Residential cannot afford the reputation that they have earned, either. When I was first searching for a house in Charlotte, Progress Residential did not have any reviews so I gave them the benefit of the doubt. If there were any online reviews of this company at the time I was house hunting, I would have steered clear of this company. I would like to warn others to beware of this company in hope that they do not have to go through the same frustration that I have experienced. I have spoken with both the office manager, Tracey Buckley as well as the regional manager, Becky Ross; neither have been able to help me. After deciding to break my lease (and now have to go the hassle, time, and money of an attorney), I have looked for other places to live and can offer other recommendations of companies that hold themselves to much higher standards and actually treat their tenants with dignity and respect. My last words about Progress Residential: even if a house looks gorgeous and seems promising, please think twice about renting from this company because I can assure you that to this company, you will not be treated with the standards of living that you deserve. Thank you for reading, I wish you better luck with other companies!
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