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| - I've been going to this salon for a few years, but unfortunately they've now lost my business. Their stylists are excellent but their customer service and scheduling is not. I'm really disappointed.
Mia was an amazing stylist who understood my hair intuitively, in a way nobody has before or since. No matter how it grew out, it looked salon-quality every day, whether I styled it or let it air dry. Even after the location moved and I stopped working downtown, it was more than worth the 40-minute trip each way just to see Mia. Unfortunately, she broke my heart by leaving to pursue another career.
Salon Adikt put me with another stylist who is also great, but doesn't have Mia's sixth sense for what my hair would do once I left the salon. I won't name the stylist because she's fantastic and I don't want her to seem any less fantastic in comparison to Mia, but she just didn't quite connect with my hair the same way.
My most recent haircut was a dramatic change (from long and layered to a shoulder-length bob) and we decided to leave it blunt to see how it works and then I could come back to get it layered if it didn't work out. I found that the blunt end gave me a bit of a "triangle head" effect, so I tried to book an appointment to put in more layers. First, she wasn't available for nearly two weeks, which is understandable. Unfortunately, I got very sick and was nearly hospitalized and had to cancel the appointment. When I went to reschedule, there was about a week-long wait which, again, was fine.
However, when I went to my appointment today, the metros were running very slowly and I ended up being about ten minutes behind schedule. I called from the metro to let them know and learned that they hadn't booked me with the stylist I specifically requested AND since I was ten minutes late I would have to reschedule and the only time they had was in another week (over a month after the original cut). First of all, I requested my normal stylist because she knows my cut and what I was coming back for, so even if I'd arrived on time I wouldn't have had the service I had requested. Second of all, I'd already been in the metro forty minutes and I had to turn around and go back home, a complete waste of over an hour of my time. Third of all, I've been coming here for years, since they were still on Ste-Catherine and I've never been more than two or three minutes late for an appointment and I've never cancelled with less than 2 days' notice, and they couldn't even manage to fit me in ten minutes late? Is that ten minutes really worth losing loyal, long-term customers? I understand that they have a schedule to maintain, but at the same time, sometimes unexpected things come up, the metro runs slowly or stops, a meeting runs long, there's bad traffic, whatever. And that's not even mentioning the fact that they booked me in with someone other than the stylist I specifically requested.
I live around the corner from another Aveda salon, and on the way home I popped in to see if there was anything they could do. Despite being very busy, they were able to see me today. Even though the cut still wasn't as good as Mia's work, it was $10 cheaper than Salon Adikt and if I'm going to get a really-good-but-not-great haircut with underwhelming service, I'd rather go around the corner than across town. I'll be going to the new salon from now on.
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