On a recent visit with my family, I was very happy with our service. I cannot remember our waiter's name but he was probably the most helpful one I've ever encountered on my visits here.
I have a younger cousin who is allergic to shellfish and when my Aunt was trying to order him chicken fingers, he kindly warned us against it because apparently they cook/fry the seafood and everything deep-fried on the same grill/fryer. He gave them plenty of other alternative options and was very knowledgable. He also double-checked on a lot of the foods to make sure it was safe for my cousin to eat. Later on the manager approached us and I'm guessing he told her about our situation and apologized for the inconvenience and pretty much repeated what our waiter had already mentioned about the grill.
At first I was kind of upset that they couldn't maybe just get a separate pan or something to cook his chicken fingers in but our waiter was really informative and nice about everything, I was just glad he mentioned this rather than my cousin have a terrible reaction.
I'm still not a HUGE fan of the food here other than $4.95 steggs hence the 4-star rating but I was really pleased with the service :)