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  • So, There is more. After telling the finance office the day after we picked up the vehicle that we changed our mind and did not want the extended warranty, they had us fill out paperwork to confirm this and said the refund would show against our loan in 30-45 days.I have been checking each month as I make my payment and it never showed up. I contacted Chapman's finance department on Monday and they informed me yesterday that somehow the check was sent to the Dealership who in turn sent the check back to Chrysler Capital but never had it applied to our account.THE CUSTOMER SERVICE IN THIS PLACE IS THE WORST AND IT IS FROM TOP TO BOTTOM BAD. This is the worst experience in buying a car I have ever had.
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