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| - I have let the hotel know of my concerns and they did give me a very slight reimbursement, so I want to give them some credit for that experience. Now I start the not-so-great part:
1) I blocked out rooms at this hotel for my wedding but despite setting this up, when my guests called they were repeatedly told there was no block of rooms under my name. My maid of honor was treated so poorly over this she called corporate to complain. I had to call the hotel FOUR separate times (4!) to address this issue and I had several guests tell me they were charged full price for the hotel despite being told they were FINALLY in the block.
2) I called to see if there was any way I could check into my room an hour early on the first day, and I was told there was no problem! Turns out, there was a huge problem as I had to actually check in two hours AFTER the established check-in time, which almost made me late to my rehearsal dinner. This was the night the hotel was willing to give me a "discounted rate" on the room- but only that night. :(
3) I stayed two nights, one night before the wedding then the night of the wedding. During this time, my key card stopped working a total of three times! So each time I was running down to the desk getting a new card. My favorite was after my wedding, trucking down in my dress to get a new card AGAIN! Several people on my floor that weren't part of my wedding party also were locked out of their rooms, so at least I was in good company.
4) You want to talk about dingy. My friends and I joked that despite the modern outside look, the inside was more of a "no-tell motel". I didn't even check the mattresses for cleanliness because it was better I didn't know. And my "suite" was just two ajoining rooms- no couch, no separate living area. But maybe that's their idea of a suite.
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