I probably wouldn't take the time to review Safelite if there weren't so many negative reviews here. I've had three replacements and a couple repairs in Scottsdale and a couple of each in Flagstaff. I keep coming back because of the customer service I've received and the timeliness of the repairs. I'm hoping the negative reviews are unfortunate one-of-a-kind experiences because there are more pebbles waiting for me on Arizona roads