Totally mixed reviews here...As a Diamond member i want to give a good review, but some of the dealers and coaches could take a customer service class. Playing for three hours at a time, would it hurt to get asked for a free lunch. I typically play minimum 25 dollars a hand at most all carnival games, the coaches know how long you play, and they never offer anything. Just once in a while would be nice. Also, there are a handful of dealers that are just terrible, and what is sad is that many of the regulars say the same about them all. Just having worked in customer service for over 20 plus years, this is the main area the casino is lacking, and its really only with a handful of coaches and dealers.