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  • I brought my cat here on a recommendation from a Facebook group nearby. I advised she had never been groomed before and to please be careful. My cat was a bit hesitant but was vibrant and talkative when I left her. Upon picking her up, they were 20 mins late post closing which I didn't mind if they were taking care of her. It sounded like a wrestling match upstairs and the cashier went up twice to help. My cat looked traumatized when she came down, as expected with a grooming ordeal for the first time. She is a very vocal kitty and didn't say anything until we were home for a while. She wouldnt let me pick her up and I noticed she was walking funny and hovered over her food bowl but wasn't sitting down. She was so needy and cuddled up beside me all night which is not her typical behaviour. The next day I clued in that she wasn't sitting on her bum and she would react as soon as I put my bottom arm below her for support. I finally got a chance to look, she was skinned about an inch long and about a half inch wide above her anus and it was extremely raw. You could see the edge of skin around the wound. No wonder she was in pain. I contacted my vet who advised this was not normal and he recommended medicated cream for her to bring her safe relief. When I contacted the store, after reviewing the notes, they stated that it wasn't them. No accountability for the issue what so ever! There was no offer to remedy the situation and I chose to sever relations as my cat will never be going there again. My cat was sore for 3 days and then bounced back to her usual self. I can provide pics to anyone who private messages me. $141 bucks later and my cat needed medical attention.... I would pass on this cat groomer. UPDATE: Thank you Eve for your message and email. I had not seen the email until now and do appreciate your efforts to remedy the situation!
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