Me and my 2 daughters went early Sun to get mani/pedi. The lady that did my mani/pedi was extremely rough. She filed my cuticles. I stopped her several times and told her she was too rough with the filing. Then she nip me 3 times with the nippers. Also she began a pedicure in between gel coats and I had to tell her to remove gloves from handling another ladies feet. Why I stayed I dont know because this was far from a relaxing experience. The next morning my cuticles were extremly sore and swollen. I contacted the manager Kim when they opened. Her answer to my discomfort was well nobody said anything. I said well I'm saying something now. I did ask for a refund of my manicure. She said no we dont give refunds or nothing for that. You already paid. Last time they will get a dime from me or my girls!