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  • We all know what a Smashburger tastes like. We all know how good the Smash fries are. We all know how good the milkshakes are. What makes a Smashburger is the service and this location has no mojo. The two guys working front of house were just awful on the Wednesday we visited. They were slow, uninterested and just did not want to be there. They would clean tables and the run the resister and then deliver food without washing hands between. Out group had three of us place orders and the fourth in our party waited about 5 minutes before they took his order. Of course this meant three of us had our food well before the fourth. Just messed up the whole lunch experience and that last member of our party was rushed as the rest of us were done. Three of us were charged differently than the fourth member of our party as well. Seems that one of the front house staff was trained differently than the other order taker. We pointed it out and a guy named Todd corrected it which was cool. But it underscores the problem with this location. What you want in a fast food joint is consistent experience, fast service and a little thought into order process. That does not happen at this place. Too bad.......Smashburger is a great brand that this location is tarnishing.
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