Called to make a appt, and Ryan was the one who answered and let me know the time I picked they had open. Walked in a was greeted by Ryan himself. He was full of information from A to Z on how to care for my targus piercing and how I can get new caps for the piercing its self I got the neometal which worked out in my favor me since I'm allergic to the other metal. Ryan made me feel at ease and the place itself is very clean. Ryan showed me all the stuff he was going to use all were out the bag and sterile. Needless to say I love my piercings!!!