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  • My two stars is for their ability to get someone out to check my unit within a couple of hours and for ease of contact. I received a text from my renters saying that their heat had gone out on one of the coldest nights. Immediately I looked for someone on yelp who had amazing ratings and could make it out there to take a look at it ASAP. Day & Night Air was able to accommodate my rush and sent someone within hours. He called after looking at the unit and that is where I can say that my experience is very different than everyone else's I had read on yelp. The motor had blown and several other things needed to be fixed as well. I told him that my unit was still under warranty and fairly new (not even 5 years old yet) and yet the labor alone was going to cost over $550. This was outrageous I thought and I asked him why the price was so high and he told me that it was mostly because he would have to "drive around a lot" and "fill out the warranty paperwork" in order to get the parts that are covered under the warranty. I then asked him again to explain to me what was wrong and other than the blower motor and the piece connected to it that went bad but there were several other items he wanted to replace as well because they "would go out soon anyway." I felt his quote was extremely high and asked him to leave the parts where they were as I would call the person who installed it for help instead. The person I called was able to get the parts and do the fix for $250 and said it was only so much because the unit had been completely disassembled and reassembling it took quite a bit of time. Saving $300 never felt so good and I did end up calling back in to the company to let them know I felt like I was being ripped off. They assured me they would have the manager get back to me and he has not done so yet. Being that it is the holiday season, this is not strange. The fee they charged for the diagnostic was very reasonable, only $59 for someone to be out there within hours to check it out which would have been waived if the work had been completed the same day. I definitely cannot complain about that. That seems like a very good deal. I cannot say I had the same experience as a lot of other people and I cannot say that I would be interesting in ever calling this company again as felt like this specific technician was trying to gouge me for the repair.
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