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  • This review is based on customer service and a tone-deafness when addressing a customer's issue, not the food (which has always been stellar). Welcome's wings are some of the best chicken wings I've ever had, crispy and well seasoned, and, up til today, a bargain. Alas, where last week you could get six WHOLE wings for six bucks, they have effectively doubled their price by disjointing the wings but maintaining the price point (a dollar for a drummer or a flat is a bit much, but does match their current price points on the rest of the menu). Not a big issue, unless you don't let customers know what you're doing until they open their delicious boxes of chicken to find only half the amount that they thought they paid for. And that is where this review is born: I called Welcome and was told things had changed, and when I explained that the issue was not the change but the lack of being told of the change especially since it has just happened, I was responded with a bit of a callous "that's how it is now." No "I'm sorry", no "our bad", simply "that's how it is now." They offered a free half dozen wings (yes, I'm no fool--I'm going to take them, but they'll be the last pieces of chicken I get from Welcome), but what I am left wanting is someone to instill proper retail relationships and even halfway decent phone etiquette. No, the customer isn't always right. But keeping the customer in the dark is never right. And the "business as usual" response is even worse. Owners/managers, maybe check in on this one.
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