Literly didn't want to listen to how to make the drink of 3 shots of espresso wit frothed half n half ..... finely got it after I went inside and boom it was freezing I had to fill it up wit half n half from the lil bar n go home to heat up my coffee n they kept telling me if I wanted a latte I kept repeating my self and finely she says I want half n half to wer im not charged customer service sucks never comin to this one again