We have been here twice. The first time we came because Critical Care Comics was doing a fundraiser and we wanted to support them. I was super happy to see a Gluten Free Bun as an option. The girls working were very patient with us as we ordered our burger creation. The wait for the food was decent we weren't expecting fast because this isn't fast food. We took our food to go and once we ate it it was amazing! We loved the burgers and the fries. The second time we were craving these burgers we decided to do an online order so that when we arrived it would be ready to go. It said it would be ready in about 30 min. We arrived in 45 and when my BF went in to pick it up they didn't even know there was an online order so it wasn't even started so would be another 15-20. They did give us a discount and a free drink and they were very apologetic about it. That is the only reason I reduced the star because I was starving and their online ordering system needs to be communicated with the people in the store better. Online ordering was easy so if I do it again I would probably call to confirm. Definitely will come back food is a 5 and their service is a 5!