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  • I recently got an eye exam - as an engineer I spend hours on the computer and was due for a new pair. Just relocated to Vegas and have gone to other Lenscrafters so I started my serach here. I spent ~20 minutes trying on frames in this store. (I will say, they had a decent selection. That is only positive note of my experience). Upon walking out of the store, the manager ran out after me and said "We just called the police, and have you on camera, I wouldn't go anywhere". HUH?!? WHAT? I was dumbfounded. Apparently "someone" said they saw me put a bunch of frames in my bag. I opened it for her and it contained: my wallet, my cell phone, my car keys, and my own pair of $5 sunglasses. I am not a thief. Just a girl trying to shop for glasses. If being called a thief in front of the 15 or so people in the store isn't bad enough, I actually had to go back in and ASK for an apology. They said they've had a run of thefts lately. I can understand, everyone makes mistakes, but when you do, especially when it is to a customer, you should offer an apology. I was told me that the way I was treated was NOT rude because "someone" had seen me stealing (which had already been proven to be untrue when she checked my bag) I was also told in an assertive tone that "No one comes here to browse, they come to buy glasses". Wrong. Every time I've purchased glasses, I have tried on several (many times at other Lenscrafters), done my homework on who has the best best price, and gone back to purchase. (PS- this is a great way to not get ripped off.) I hope they enjoy reviewing that camera footage of me BROWSING and not stealing, and I sincerely hope that in the future, no other customers are treated in the humiliating manner that I was. (Obviously, I will be buying my shiny new glasses elsewhere).
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