| rev:text
| - Thank you for the personal reply, Mr. Roman.
We came in for our usual once a week venture and sat at the bar. As I mentioned in the first review, I'm not a big fan of Dutch as my bartender. He was distracted, inattentive, and this time around, rude. I do not drink alcohol. I have a medical condition that keeps me from doing so. He always treats me as a waste of a bar stool bc I do not order alcohol. My boyfriend ordered his beer, and I ordered my usual iced tea, to which Dutch sighed and not so quietly muttered, "Figures." Regardless of my reason for not drinking, it was rude and offensive. I was so infuriated that he was openly passing judgment on me to my face. I wanted to leave then, but my boyfriend wanted to have dinner, drinks, and watch the baseball game.
We asked for menus. They never came. We asked again. He finally gave them to us, and never came back to check to see if we were ready. I finally flagged him down to place an order to which he walked away and left the bar telling another bartender to take our order. When our food came out, the tortellacci sauce wasn't right. The pesto cream sauce had broken and separated into pesto and lumps on the bottom with a thick layer of oil and butter on top. I was surprised the front of house manager was allowing it to be served. We sent it back. It came back the same way. You and I both know when a sauce is broken, it needs to be 86ed or a new batch needs to be made. When it came back the second time, we both called it a loss and shared the pizzette I had ordered.
Finally, I guess there was a problem with a patron at the other end of the bar, but we were unaware of it. We heard raised voices and who I assume was the manager on duty, two male servers, and Dutch were surrounding a male patron and his guest. The patron wasn't speaking in a raised voice but the manager was and it was causing a scene to which the manager said, "Sir you have to leave, you're causing a scene!" Dutch loudly said, "Sir, you are drunk! You need to leave!" If he was drunk, the bartender should have cut him off a while ago. Also, it just seemed inappropriate that you would tell an inebriated to get out when he could possibly get into a car and drive off. I understand the nature of your establishment is a nice, friendly, classier place, but if the goal was to NOT cause a scene, the staff completely missed the mark.
I'm not saying we are never coming back. We just need a break.
*****************************
I really wish this place were more consistent. The food is either incredibly good or incredibly bad. There is no in between. We have been coming to this place since it opened because we live in the neighborhood and have sampled pretty much the entire menu with several repeat favorites. The pastas are what are most inconsistent. From the texture of the pasta (over or under cooked) to the sauces (either the wrong sauce or what seems to be cold sauce from a jar), it's either spot on or a train wreck. The sandwiches are the same story. The menu says they are built one way, but I have yet to have one served to me the way the menu declares it. Example being the prime rib sandwich - the meat can be full of flavor or bland. It's supposed to have horseradish aioli on it. Mine had no trace of any aioli and I showed my server. They brought me a cup of it but then proceeded to charge me for it! Unacceptable to be charged extra for an item that was left off of a sandwich that was advertised to have it included.
The service is the same as the food. Wonderful or awkward. Some of the staff are very nice and professional. Others are grossly inappropriate. I once had a server in an effort to be friendly compliment my diamond earrings and presumptuously turn to my male companion and ask why he couldn't buy me a nice diamond ring to go with it ----- bc my companion was my brother for that meal, not my boyfriend!
I'd say just go there for drinks but even that is hit or miss. If you happen to get Billy, you are in good hands. If you get Dutch, just turn around and leave. You'll never get served or offered a refill bc he's too busy juggling bottles or texting someone. And I have never had a good female bartender there. Another shining example of awkward service - a newer bartender (and I have not seen her since) over heard my boyfriend and I talking about his job. She asked if he also worked in the restaurant industry, and he said yes, he worked back of the house. She looked at him and said, "Back of the house guys are all a**holes," and walked to the other end of the bar. It was obnoxious and unprofessional.
I guess I've had my fill of bad experiences there. Last night's meal was the straw that broke the camel's back which prompted this review. Both inconsistent/bad food and horrible service. Sorry, Mr. Roman. I've met you and you're a nice man, but I hope you can fix your staff soon.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)