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| - UPDATE: Went back today after receiving an incredibly generous gift card and note from the manager asking to try again. That was incredible customer service!!! Five stars for that!!! When we got there, we were greeted immediately and the manager was very friendly. We ordered a burrata caprese salad, an aioli burger, the special hatch green chili burger, and a chocolate malt shake. The food came pretty quickly and it was MUCH better this time. I chose to not do the lettuce bun this time, but the other burger was lettuce wrapped. Burgers were cooked well, the aiolis on both were good, the burrata salad was DELICIOUS and the malt was divine!! I think we definitely must have gone on a bad day last time because the food today was MUCH better!!! Very much recommend the hatch chili burger and the burrata caprese salad!!
I have been trying to eat at Aioli Burger for awhile; the first time, I called for take out and was on hold for 17 minutes (they forgot about me!) When I finally hung up, they called me back and left a message apologizing like 45 minutes later. Then I called for takeout again a few days later and they told me they were closing in 20 minutes and wouldn't take the order. I was getting frustrated but am doing low carb and really craved a lettuce wrap burger so called again last night. Between two of us, we ordered: the Classic Aioli burger and the Italiano burger, both pink, both lettuce wrapped. And we shared farmhouse veggies. I honestly am not sure I have had a worse burger experience in a long time. My burger (the italiano) was room temp at best, the mozz cheese was melted on top but was cold (actually cold!), the tomatoes were bad, the aioli was bland. And the lettuce, my goodness! It was like that lettuce you used to get as a garnish on your dishes at Shoneys back in the 90s! And the bacon, no joke, tasted like a hotdog. The other burger was better, the onion jam was delicious. I will say they were both cooked well, as in were actually pink, though mine was not warm. (I do realize there is a slight risk of this when you order takeout so I can actually understand that to an extent). Then...the veggies...oh the veggies. I literally threw them away!! I think they are frozen veggies that get thrown into a microwave and then come w some sauce that has literally no flavor. It was just not good. I feel bad because I REALLY wanted to like this place but I definitely had a bad experience. I think all bad reviews deserve a second chance so I'll try it again next time in the restaurant and see if that makes a difference. I will say, the fries looked delvi
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