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  • I stayed at the Windsor Arms for two nights. I was disappointed overall. I expected a very high level of service and amenities. While the staff was very friendly and attentive, there were just a number of issues that detracted from my enjoyment. First, you're paying a pretty high price so things should be excellent. The good: clean, large room and staff who seem to care. The bad: Bed was OK but far less comfortable than the bed I had at a Marriott in NYC recently. It should be far more comfortable. Toilet paper belongs in a cottage with a fussy septic system. Like newspaper! Breakfast service was very spotty and food (I had lunch one day) was barely adequate. Once upon a time this place was a "go-to" foodie location - what happened? Newspapers (3 of them!) were much appreciated but not delivered until well after 8:30 am - I would imagine the business guests are long gone before their newspapers are delivered. The bar is dreadful. Terrible decor, empty (one other customer) and just depressing. I have always wanted to stay here - once, in the early '70's, I literally ran into Katherine Hepburn as she exited this hotel. I really thought I'd love it but it seems like it is under occupied and trying too hard without really succeeding.
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