The waitress was on her phone twice. The first time, I was trying to ask for napkins after my meal arrived. Once I got her attention after being on phone in the seating area, she said she would be right back. 10 minutes later, I was finished with my meal and saw her on her phone again behind the register next to the manager, still waiting for napkins. Lastly, after appx. 3 mins of staring them down turned around, the manager voiced to her that one of her tables seemed like I was waiting for something. She came over and had the nerve to joke "we are so busy today" as a reason to forget my simple request even though the area was half filled at most. The most frustrating part was that the manager seemed to find this behavior on the clock more than ok. I'm fine with dealing with a family crisis on phone behind the view of customers but this appeared to be sheer negligence that the manager was content with.