I've been taking my dog to clip n tails for 2 years and never had a problem. The last time I took her, I told them to completely shave her. I was told she may get a few nicks because she was a little matted. I never expected they'd cut her ear and not say anything to me when I picked her up. My son noticed the gash in her ear that night. I went back to clip n tails a couple days later to show them what had been. The owner wasn't there so an employee called her and sent her pictures of the cut. They stated they weren't sure it happened there. Mind you, my dog doesn't go anywhere. So after the employee was relaying info back and forth to me, while on the phone with the owner, I was told to take her to THEIR vet to get her checked out and offered me 2 free Grooming's. I called clip n tails this morning to confirm where I should take her, again asking for the owner but again she wasn't in. After checking in to the vet, they called to confirm if bill was to be put on their account. The owner stated she never told me to come to the vet. Again, this info was being relayed to me as I ever spoke to the owner. My dogs ears were infected and I'm now stuck with the vet bill. I'm sure she'll deny offering me 2 Grooming's as well. I'll never go back there again. I'll also tell the other 2 family members that go there, not to go there. BEWARE!! Check your dog from head to toe before leaning this place. Lesson learned.