Once I got a hold of of the right department, they were very nice and understanding on the phone and were able to squeeze me in for a late water heater repair. Chris showed up on time and after being startled by my Akita, he got right to work. He was knowledgeable, polite, and nice to my kids! Chris was in and out quick. Hopefully I won't have to call again, but if I do, I'll ask for Chris.