This is my second experience with a repair. This was a warrantee repair (expensive logic board replacement because of a little faulty switch on the board - sensing the "lock" switch position on an inserted memory card). A quick confirmation of the problem, and the part was ordered. I was called a couple of days later when it arrived. I was REALLY concerned about not having the machine because of a weekly delivery commitment. My machine was in at about 10:30, and I was called about 2:00 same day. That was great service and helped me out of a very tight spot. Thanks and kudos to y'all at the Biltmore Apple store, both front end and bench folks!!