I originally went to look into the wellness practice, but since I am generally healthy I decided on the regular family practice. First appointment I received prompt service and a thorough physical (first one in seven years!) with Arial. Before my follow-up appointment to review lab results, I saw all the bad reviews on Yelp and have to say I was a bit nervous! But at the follow-up I again received prompt, courteous service with no problems. I was particularly impressed with the time and care Arial took reviewing my lab results and discussing health issues--seems rare these days that you get that kind of attention. Overall my experience was very positive. I hope it improves for everyone else!