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  • I have been going to this big o tires for the past 4 years and have probably spent about $2,000 + on tires and services. They were great about getting me tires and all but the second I come back to get a tire replaced on warranty because the tread was separating from the tire, they pull out the fine print of my warranty (it was the tiniest print you've ever seen) and asked for my service records for every 5,000 miles since I bought the tire. It had been about 20,000 miles so I would have needed to produce at least 4 records of service. I'm sure this is company policy and they are following protocol but seriously, 20,000 miles and the tread is separating and you won't honor the warranty on an obviously defective tire? We'll here I am telling my story and will never go back to that store or any other big o tire ever again. I'll make sure all my friends know about this as well. A little customer service would have gone a long way here but they blew it. Walmart came to the rescue and I got a new tire for 1/2 the price the "offered" to replace the bad tire for. Yup, never again.
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