Although I like the massages and facials, but totally regret signing up for a membership!!!! A "wellness" plan does not consist of making me mad and tense! I called to cancel the membership but come to find out I can't because the membership wants 12 months of service. They gave the option to freeze but after I would still need to use the remaining months to make 12 months. Unless I can find a doctor who will write a letter stating I cannot have massages anymore or move 25 miles from the Massage Envy location. I asked several questions in a calm tone to a girl I think her name was Danielle or something like that. But the last question I asked was clarifying the company wants 12 months regardless of a freeze no matter what right? Then she pretended she could not hear me and said hello a couple times and hung up!!!