It seems the rest of the world had the same idea as we did to order takeout for Valentines Day. Although we were sorely disappointed and elements of our large order were missing or wrong, I understood because I've never ever seen Cheesecake factory so busy with so many to go orders and couples dining in. It was mayhem! Although our order was wrong; the customer service was fantastic and when I called this morning to express my concerns about my order. I spoke with the manager Chris. Chris was a lovely, soft spoken and kind man who immediately expressed concern and offered a solution. It was fantastic to be greeted by someone so adept at listening to and satisfying customers. Because of this and because the food is "usually" spectacular, I'm offering this 5 star rating. Mistakes happen, especially on nights when business is out of control but how a restaurant (and more importantly the Manager) handles the mistakes is what separates good from great. Well done Chris, and well done CF.