| rev:text
| - Like others have said, the food here is really good. And unfortunately, like others have also pointed out, the service is REALLY poor.
My husband and I have now tried this place for the 5th time since they opened (because we actually do really like the food) but after yet another frustrating experience, I'm sad to say we will not be going back, nor will we be recommending this restaurant to others any longer.
During our most recent visit, we came by for a late lunch. There were only 3 other tables of guests in the restaurant, which I attributed mostly to it being an off-time of day, but I couldn't help but thinking others may have had similar experiences to ours in the past and decided to go elsewhere (proven by the packed Yard House we passed on our walk to Pot Liquor). Regardless, we really do love the food so we were excited to give the spot another try, which I soon regretted.
We arrived 15 minutes before their lunch specials expired (at 3pm) but it was impossible to get any attention from employees who continually walked right past us. Finally, my husband walked back up to the hostess stand to ask if there was a server assigned to our area. (The place is HUGE and actually really nice which just makes their lack of customer appreciation even sadder). She pointed to the gal who had walked passed us a few times without so much as a hello or eye contact and said she'd send her right over. In the meantime, my husband decided to order us 2 drinks from the bar himself, which were made and on their way over to us by the time the server made her 1st appearance. Here's where things get FUN.
We said we knew what we wanted to order right away, however, when I asked for the Pulled Pork sandwich, she informed me that the lunch menu ended at 3pm so I'd have to either order the pulled pork sliders, or the pulled pork dinner (since it was now 3:06pm). I pointed out to her that we'd been there waiting for quite awhile, and since the ingredients for the meal I was ordering are the same as the others, I was hoping she could ask the kitchen (or the manager, or whoever) if they could make an exception (a 6-minute exception) as I'd prefer the sandwich. She refused, said it wasn't possible, and that I'd have to pick something else. My husband was STARVING by this point so instead of walking out like I wanted to, we quickly picked other items from the dinner menu and decided to try to make the best of it.
Unfortunately, things only got worse as we sat waiting for our food with empty glasses of their yummy alcoholic lemonades (that they easily could have sold us many more of if our server had bothered to come back and offer us another round) and since a food runner was the one who dropped off our meals (or maybe it was another server who didn't bother to ask if we needed anything, like maybe something to wash our food down with) my husband walked up to the bar yet again to ask for a refill on the bottle of water she left on the table for us (by this point I decided we would not be spending one more dollar at this place).
We didn't see our server again until I flagged her down to bring us our check. As we walked out discussing where we should head to next to have a few cocktails since Pot Liquor definitely wasn't interested in our business, I noticed that one of the three other tables in the restaurant was occupied by what looked to be restaurant management, none of whom had walked over to our table or the other guest table to say hello, thank us for coming in, ask how our experience was, or even notice that the 2 tables of customers in their otherwise empty restaurant were receiving zero attention. Instead they were busy chatting and laughing and working on budgets or menus or some other plans that obviously were missing the main business point they needed to be working on = customer satisfaction and retention.
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