| rev:text
| - As an avid supporter of local businesses, I really want to like this Glendale restaurant. However, the execution is a bit lacking. My family and I tried Desert Rose and were first impressed by the expansive spread and relaxed atmosphere as we walked up. We sat on the patio, and were delighted to see some patio games for this kids: ping pong, cornhole, etc. We ordered our drinks and asked how the games worked. Our server told us, "just ask me if you want the paddles!" After a while, we hadn't seen our waitress for a bit, so we asked another staff member, who told us "just leave your ID with the hostess table up front to get the paddles!" Then, after walking to the hostess desk, we were told, "no ID needed, here are your paddles!" Three different messages pretty much sums up the disconnects we experienced through dinner. We started with wings and the kids ordered lemonade. Too bad we didn't realize the lemonades were $4.00 each, and were extremely potent; the homemade-sour kind that our kids couldn't even drink. Our wings came, but no silverware, napkins, or plates. After that was rectified, we ordered pizza: a personal 8" Margarita for me and a 18" for my husband and kids--half pepperoni/sausage, half Hawaiian. Then, when the pizza arrived, we couldn't believe our eyes. Apparently the chef had never heard of Hawaiian pizza or was completely not paying attention while making it because the 18" had half pepperoni/Canadian Bacon, and the other half pineapple/sausage. How does that happen? Our server asked if we wanted the pizza remade, but we didn't want to keep waiting, so we made do picking off toppings and mixing it around for the kids to be able to eat. The crust was good, garlicky, and warm. The Margarita pizza was pretty good also. While eating, I kept observing diner guests walking up to the front to enter and the hostess table was irregularly manned. Confused guests with no one to greet them would seat themselves until staff would wander over with menus. I found this odd since we were eating dinner at 5pm on a Sunday and it wasn't very busy. Overall, the wings were the best part of the meal--we had the Spicy Thai which had a nice flavor and crust to them. Again, the staffing and execution were really the problem. At one point, my husband ordered another Arnold Palmer to drink. "No problem!" 5 minutes later, our waitress was wandering around looking bored. When she next stopped by to check on us, we reminded about the drink. "Oh sure, right away!" Maybe she forgot what she was doing in between wandering around the non-crowded restaurant... Thankfully our bill came with a 10% discount due to the pizza mixup. Again, I REALLY want to like this local business. They have great event and serving space, have a dog-and-kid-friendly patio, and a neat location in downtown Glendale. I'm hoping the management will read these sorts of reviews and make a few changes to ensure the service and quality match the pricing and expectation that this venue holds.
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