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http://www.openvoc.eu/poi#funnyReviews
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  • When we first arrived to the Thrifty area at the Rental Car center there were 10-15 people in the area with only one employee helping one set of customers at the counter. It looked like my girlfriend and I were 7 or so people back in line with still only one employee out there. 5 minutes later one other came out, meanwhile his coworker was still dealing with the same set of customers as when we walked up. 10 minutes into our wait, another employee came out and helped someone else out. We were now 3 or so people back. A couple minutes later two additional employees come out of the back laughing and joking with each other. See the line, and continue going over to a computer station labeled GPS return, grabbed a drawer, looked at the line (which was still around 8 different customers deep)and then proceeded back through the door. So that is 5 different employees that came out of the back while there was only one, seemingly newer, employee trying to hack through this monster line. Awful showcase of a business for me when this was my first time ever renting a car. This was also a very special trip for me because I was planning on proposing to my girlfriend and wanted everything to go smoothly. The guy who helped us out in the parking area was extremely nice, as well as the one who helped us check in but that was the only smooth part of this whole thing. When I reserved this the Southwest site said Thrifty had a desk on site at the airport. When we got there we began looking around for a Thrifty desk and saw nothing, so hopped on an obscurely labeled bus to head to a far off center. A 10 minute ride later, 45 minute counter process, 15 minute exit line, then another 15 minute drive to the hotel. Not worth my hour and half to rent a car in Las Vegas ever again. Why, when I could just hop in a taxi right off the curb and be at my location in 20 minutes? Never again Thrifty.
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